Privacy Policy

1.1 This Privacy Policy describes the manner in which Niyati Solutions ("Company", "we", "us", "our") collects, stores, processes, uses, transfers, discloses, and protects the information of individuals who access or use the Niyati Services Platform ("Platform"), including Customers, Service Providers, visitors, and any person interacting with the Platform ("User", "you", "your").

1.2 This Policy applies to:

• the website and mobile application of the Platform;
• communication channels operated through WhatsApp, SMS, email, phone calls, and push notifications;
• all digital interfaces, tools, services, and technologies provided by the Company.

1.3 By accessing or using the Platform, you expressly agree to the terms of this Privacy Policy and consent to the collection, storage, and use of your information in accordance with this Policy.

1.4 If you do not agree with this Policy, you must immediately discontinue the use of the Platform.

For the purposes of this Policy:

We may collect the following categories of information:

3.1 Information You Provide Directly

(a) Registration Information:

• Name
• Mobile number
• Email address
• Password
• Address or location
• Business details (for Service Providers)

(b) Profile Information:

• Photograph (optional)
• Preferences
• Service requests
• Reviews, ratings, feedback

(c) Communication Data:

Information exchanged through WhatsApp, SMS, emails, in-app chat, or customer support systems.

(d) Payment Information:

• Transaction details
• Subscription or listing fee data
• Payment mode

Payment card information is handled by third-party payment gateways compliant with PCI-DSS standards; the Platform does not store card numbers.

(e) Content Uploaded:

Any content voluntarily shared, such as: service descriptions, photos, documents, messages, listings.

3.2 Information Automatically Collected

(a) Device Information:

• device type, operating system, device identifiers, mobile network, browser type

(b) Usage Information:

• pages accessed, features used, time spent, search queries, clickstream data

(c) Location Data:

• IP-based location, browser-based geolocation (only if permitted)

(d) Cookies and Tracking Technologies:

We use: cookies, web beacons, analytics scripts, pixel tags, session identifiers. These help us improve functionality and user experience.

3.3 Information from Third Parties

We may receive information from: payment gateways, marketing partners, analytics providers, Service Providers after rendering services, identity verification agencies (if applicable).

We process your information for the following lawful purposes:

4.1 To Provide and Improve Platform Functionality:

• enabling registrations and logins
• connecting Customers with Service Providers
• facilitating searches, listings, recommendations
• personalizing content and offerings
• improving Platform performance and user experience

4.2 To Enable Communication:

We use your information to communicate via: WhatsApp, SMS, email, phone calls, push notifications.

These communications may include:

• transactional alerts
• service confirmations
• reminders
• promotional messages
• customer support

You consent to such communication by using the Platform.

4.3 For Payments and Commercial Transactions:

• processing subscription fees
• generating invoices
• taxes and accounting
• fraud prevention
• dispute resolution related to payments

4.4 Legal and Regulatory Compliance:

• comply with court orders or government directions
• enforce Platform policies
• prevent illegal activities
• maintain lawful records

4.5 Marketing and Analytics:

We may use anonymized or aggregated data for:

• behaviour analysis
• trend analysis
• product development
• targeted advertising

Users may opt out of promotional communication at any time.

We do not sell or rent your Personal Information. However, we may share information in the following circumstances:

• 6.1 Information is stored on secure servers located in India or abroad, as permitted by law.
• 6.2 We implement reasonable security practices including encryption, access controls, secure networks, authentication protocols, periodic audits.
• 6.3 The Company complies with ISO/IEC 27001 standards where applicable.
• 6.4 Information shall be retained as long as necessary for business purposes, as required under law, or until account deletion requests are processed.
• 6.5 Users acknowledge that no method of transmission is fully secure, and the Company shall not be liable for breaches beyond reasonable control.

Subject to Applicable Laws, Users may:

• Access Personal Information
• Correct inaccurate information
• Withdraw Consent
• Request Deletion of account and associated information
• Opt-out of marketing communications

Such requests may be made to the Grievance Officer.

8.1 Cookies are used for:

• session management
• authentication
• personalization
• analytics

8.2 Users may disable cookies via browser settings, though functionality may be affected.

The Platform is not intended for children under 18 years. We do not knowingly collect information from minors. If such information is identified, it shall be deleted.

The Platform may contain links to external websites. We are not responsible for their privacy practices. Users should review third-party policies independently.

User information may be transferred outside India, subject to compliance with Indian data protection laws.

In the event of a breach:

• we will take immediate remedial actions
• notify affected Users where required by law
• cooperate with authorities

13.1 The Company shall not be liable for:

• inaccuracies in information provided by Providers
• unauthorised access due to User negligence
• loss caused by third-party providers
• technical failures or force majeure events

13.2 Users understand that engagement with Service Providers is independent of the Company.

The Company reserves the right to revise this Policy at any time. Updates shall be posted on the Platform. Continued use constitutes acceptance of revised terms.

In accordance with Information Technology Act, 2000 and rules thereunder, the Grievance Officer is:

The Grievance Officer shall acknowledge complaints within 48 hours and endeavour to resolve them within 30 days.